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ServiceNow Certification Course - Overview

It is Cloub Based Online Workflow Management Software - It is used to manage ticketing system, customer workflows, employee management etc to provide better experince.
High Pay Package - It is very high in Demand and Opens High Pay Package Zone to both Fresher & Working Professionals.
Training Covers Both
- ServiceNow Admin
- ServiceNow Development

Syllabus

Learn Both Admin & Development

2 months (50 hours)

1. Introduction

Introduction to ServiceNow Instances & Process
Applications
Modules

2. Basic Forms and Lists

Personalizing Forms
Creating new sections
Personalizing Lists and List controls
Introduction to Different types of Fields
Dependent choice field creation

3. Administration

Users
Groups
Roles
Mapping Roles and Users
ACL

4. Tables and Columns Administration

●Introduction, schema map, creating tables adding fields etc.
●Auditing tables and fields
●Recovering deleted data

5. Applications and Modules Administration

Creating Applications
Creating Modules
Using Roles to Manage Access with Applications

6. Introduction on Core Modules

Incident Management
Problem Management
Change Management and it’s workflows
Service Level Management

7. Change Management

Types of Change Requests and their significance
Change Types and Respective workflows
Risk Assessment Plugin activation
Risk Questionnaires configuration and defining thresholds and conditions

8. Service Level Management

SLA definitions and triggering conditions
SLA schedules
Retroactive start usage in SLA
SLA workflow and Notifications on breach

9. Service Catalog

Introduction to Items and Categories
Introduction to Variables and Variable Sets
Creating workflows
Associating workflows to Items

10. Email Notifications and Events

Email notification creation
Triggering Emails
Templates utilization
Events creation
Email notification through events
Email notification in workflow via notification and events
Send to event creator usage
Debugging mail sending issues

11. Import sets and Transform Maps

Data load through excel
Transform Mapping(Auto and Manual mapping)
Scheduled Imports

12. CMDB and Discovery

CMDB purpose in incident & problem & change request
Data load using import sets into CMDB
Different ways how data come into CMDB(importsets,discovery,3rd party CMDB integration)
Discovery purpose
Help the helpdesk in ServiceNow
How to enable Discovery in Snow

13. Scripting (Client Side)

Client Scripts (Intro, How to write and use)
UI Policy (Intro, How to write and use)
UI Scripts
UI Page
UI Macros

14. Scripting (Server Side)

UI Actions (Intro, How to write and use)
Business Rules and Global Business Rules (Intro, How to write and use)
Script Include
Background Scripts
Flow designer and Workflow introduction and scripting

15. Update Sets

Introduction to update set
Creating an update set
Using an update set
Creating update source
Retrieving update sets
Moving changes between instances
Advantages and best practices

16. Reports, Gauges and Homepage

Creating Quick reports from lists
Creating Reports, Gauges and Homepages
Various types of reports and usage
Scheduling reports

17. Integration with ServiceNow

Rest and Soap inbound and outbound
Discovery Integration
MID service Integration

18. Service Portal

Widget
Page
New Portal

19. Miscellaneous & Certification

Upgrade process
Clone process
Real time examples and assessments
Certification related questions and topics